How is xoom com reviews

After making a transfer, you'll be sent an email or text status alerts. You can also track the progress of your transfer within the app. Xoom does charge fees for all transfers. One of the biggest advantages to using Xoom over other payments apps is transfers happen quickly, usually in minutes.

As for the exact timeline of a transfer, it depends on how you pay as well as the delivery method chosen. If you use a credit card, debit card , or PayPal balance as a payment method, a Xoom transfer can often arrive instantly -- or within a few minutes. But, this can be pricey, especially if you use a credit card.

Some destinations may require more time for a transfer, even if you use the above funding methods. Using a bank account will usually slow down the transfer process and it may take a few days to complete your money transfer. It's important to note that larger money transfers may also take longer than small money transfers. When you use any personal finance app or payments app, security is an important consideration.

Xoom uses bit data security encryption to keep your data private. This means you can feel confident that your personal and financial data is protected. Another perk to using Xoom is that this international money transfer app lets you fund and deliver currency in a variety of ways. With Xoom, you can use the following methods to send funds:. There are also multiple ways to deliver the funds that you send with Xoom.

This varies depending on the country that you're sending the money to, but generally, Xoom lets people receive money via the following methods:. Some payment apps require both the sender and the recipient to use the app.

With Xoom, that's not the case. You can send the money to someone whether they have a Xoom account or not. You can also use Xoom to pay utility bills as well as insurance and loan bills. While this feature exists, at this time, it's only available for a limited number of countries. And you'll need to provide account details before making a bill payment. It's worth noting that there are limits on how much money you can send with this money transfer service. These limits vary depending on where you're sending the money from, how the money is delivered, and your sending level.

It's important to be aware of these limits, especially if you plan to use Xoom to send large amounts of money. What are sending levels? Xoom has sending levels, rated from 1 to 3 depending on how much required documentation you've provided as verification.

You can move up in levels by providing more documentation -- for example, your Social Security number or passport details, copies of bank statements, or driver's license.

Xoom charges fees to transfer and send money. While this is not unusual for a payments app, the fees charged by Xoom can add up -- especially if you're planning on sending a significant amount of money. Fees vary depending on the country you're sending funds to, how much you're sending, and the method of delivery. Xoom doesn't list its payment structure on the app or website.

We're committed to keeping your transaction secure by not sharing your financial information. Check out these links to learn more:. Xoom moves your money fast, and keeps your security a top priority. Speed of money transfer service is subject to many factors, including:. Accept Cookies. Accept Cookies Accept Cookies. Many thanks! I would caution trying to use Xoom based on my experience.

My bank account is verified with Paypal. I entered a money transfer for the purpose of paying a deposit on an apartment I am renting in the UK. All the information was correct. I then received an email from Xoom asking me to provide my most recent bank statement and more details on the purpose of the transfer.

I provided all of this right away. The next email I received was from Xoom saying the transaction had been canceled. On the phone, the Xoom rep and supervisor would only tell me that they were unable to verify my account a verified account with Paypal and after I had sent a bank statement but could not tell me why. It was a waste of time, and I will not try Xoom again. Follow-up: Immediately after posting this review I tried the same transaction using Wise. Get buying tips about Money Transfer delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. In September of in the middle of the Pandemic someone hacked my PayPal account from Indonesia and went into my bank account and did two separate money transactions. Luckily my banking institution noted this as a fraudulent transaction. However, this was very disconcerting to me and I immediately closed my PayPal account.

However, the harassment from XOOM did not stop. They insisted that they wanted their money after my bank noted this as fraudulent. Even though they sent me an email that stated transaction was cancelled the emails continued. Xoom continued to push the bank to give them money from my account well into October of On October 10th, they stated they were escalating this transaction through the Customer Verification Department.

Supposedly this company was started by PayPal and I cannot believe that they allow this type of harassment to continue. The gist of the message was that they were very sorry that my account was hacked and that my personal and financial information was compromised. They also stated that they were going to make sure that the account could not be used and closed as well as any collection activities would cease. However, this is not the case in the hear and now as I continue to get statements.

A year later September and I continue to get statements from XOOM even though they recognized they made a mistake and sent a letter of apology which stated they would close this fraudulent account. I just lodged another complaint with this company and this is what they said, "Thank you for reaching out to us about this concern.

We're sorry to hear that. You may also contact them directly at cv-requests xoom. I am tired and frustrated with this whole process. I think everyone need to be aware of this problem. On 6th August I ordered a cash pickup from my usual bank. I received a text message saying it was ready for pickup, went 3 times, teller said the funds were not available. I checked my bank account and the amount had been deducted 3 times.

After several calls to Xoom, I received 2 refunds. More phone calls, promises of a final refund, but nothing came. Finally, I spoke to a very rude supervisor, who said the refund had been made, told me to contact my bank with a huge number of digits for a reference. After I uploaded my driver's license ad bank statement I received an email the next day stating I cannot use the Xoom service. When I called customer service I was told to look for an alternative service.

Furthermore, I've held a PayPal account for over ten years and never had any problem with it. I'm frustrated I spent so much time trying to transfer money with Xoom only to be denied service. I recognize fraud is a major problem in this industry but the barriers Xoom has imposed on the consumer coupled with poor customer service and onerous verification steps I cannot recommend this service to anyone. For that reason Xoom just lost one costumer.

I am also very disappointed this time. I am using xoom for last 9 years and only thing that was good with the service was hrs deposit. Even the rate was less I used xoom and money got stuck. I don't know what is happening there after one week they simply say we apologize our partner made mistake they have problem. Consistently poor customer service and complete lack of caring about sender's transaction exacerbated by unreliable systems and processes on both ends, Xoom and Philippines financial institutions, to provide quality, timely and secure remittance.

Consistently non-responsive customer service for multiple transactions that are delayed, in the most recent case, over 24 hours.

Absolutely not acceptable even if no fee is charged exchange rate is skimmed for profit in lieu of fee. I happen to be writing this review after searching for competitors to Xoom and it appears the remittance domain is littered with similar companies like Xoom who absolutely fail its customers and recipients.

I am very disappointed this time. I am using xoom for last 5 years and only thing that was good with the service was hrs deposit. I did not receive my money. I don't know what is happening there. I am not going to use xoom in future as their hr deposit promise is no more valid now. Apparently this company is supposed to need proof of identity before processing transactions.

Yet somehow, someone managed to use my old Paypal credentials I was under the impression that the account was deactivated to open a fraudulent Xoom account, and process a fraudulent transaction, with a fraudulent debit card opened under my name.

I reset my Palpay credentials and gained control of this Xoom account immediately and have been dealing with this mess since the 3rd of June. I have sent them an official affidavit, and two written requests to resolve this issue, and provide confirmation of all this in writing, along with proof of ID, officially filed reports, etc. They said that I would not be held responsible for the transaction via email and phone but I have not received an official letter stating so.

Also, not only is the Xoom account still open, but the fraudulent transaction is still listed on this account. Worst of all, they refuse to provide the name of the issuing financial institution for this mystery debit card opened under my name so I can file a dispute with them.

They claim that I need to have local law enforcement submit a subpoena to them despite the fact that I am not asking for any personal or proprietary information. After I pointed out this last fact to them on June 26, I was informed that they would advise one of the members of their fraud team to contact me to assist me further. I have still not heard back from them via phone, email, or postal mail. Xoom has until the 30th to specifically provide me with the information regarding this mystery debit card and other records and documents connected to this fraudulent transaction.

Their handling of the situation so far does not give me a lot of hope If anyone else is having issues similar to this I advise you to file consumer complaints with your state's Attorney General and the FTC if you live in the States. We, consumers, need to put pressure on this company to get their act together and not act so glibly about our identities being compromised.

They offer you your first 3 remit free, but I got upset that they sent me the code weeks after I had send 4 remits, and did not honor offer when I contacted them. The need to be specific with their add saying that you need to wait for the CODE before you send first remittance.

I switched companies, but later return because their exchange rate to Guatemala is 20 cents to the Quetzal better that WU. Sent email, and my calls I just tried to get their website to log in and request refund again, and site is not appearing. Totally puzzling at this time.

I just sent 4 remits this week end, and all good. HI , Used Xoom service to send money to India for emergency purpose and money is still not credited to the receiving back account.